Terms and Conditions

Full terms & conditions (May 2020)

Contact information

This online ordering service is presented by:

The Parsnipship Ltd,
Unit C Penllwyngwent,
Saville Road,
Ogmore Vale,
Bridgend,
CF32 7AX

Telephone: 01656 857130
Email: sales@theparsnipship.co.uk

Delivery policy

All orders are made to your specific requirements We require orders to be made by Monday 12 noon to ensure that your products are made and delivered to you in perfect condition. Standard deliveries are dispatched on Wednesdays using an overnight delivery service to arrive with you by 4pm Thursday. Other dates may be available by request and at a premium. Please contact us direct before placing your order to ensure that we can meet your requirements. Delivery is only within the UK Mainland.
Charge for delivery within England and Wales is £7.75
Charge for delivery to Scottish Mainland is £10.50
Please contact us for delivery rates to Scottish Highlands and Islands.

Cancellation policy

As all orders are made to the specific requirements of the customer we reserve the right to charge for orders cancelled after preparation has begun. Cancellation must be via email.

Refund and Replacement Guarantee

If your products do not arrive in peak condition as per your order please contact us and we’ll be happy to put things right. We may ask for you to send us a photograph to show us the problem, after which we will replace / refund at our discretion.

Payment

Is only accepted in British Pounds, Sterling.

Prices

All prices include VAT. Prices are correct at the time of ordering however we reserve the right to alter these without notice.

Please Note

You will be able to amend your order at any point up to the final submission for payment. Provided the credit card details are correctly authorized by our Payment Services Provider your order will now be placed. The “Order Recieved” page indicates that your order has been placed successfully and a contract is now in force.

Special Offers/Voucher codes

We reserve the right to withdraw special offers at any time without notice, so order today to avoid disappointment.

Website security policy

We take website security seriously. The Customer Login section of the website uses PHP session cookies to record users logging in / logging out. We do not put permanent cookies onto your computer.

Your password is stored in an encrypted MD5 Message-Digest Algorithm format only. This means your password is only displayed as a jumble of letters and numbers and is in no way retrievable in clear-text format.

Your initial password is randomly created, ensuring your default password isn’t something which can be guessed by others.

We do not store any other information on our customers other than the data needed to complete your order.

We do NOT share your email address, or any other information, with third parties. This means we won’t ever add your email address to spam lists.

We use Google Analytics to monitor our website, so cookies are stored for this purpose.